Privacy Policy

Last updated: 18 June, 2026

Oli and Oak (trading as “Oli & Oak”, “we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use our website or place an order with us. We operate in accordance with applicable UAE data protection laws and regulations.

1. Who We Are

Oli and Oak is a custom portrait business registered in Sharjah, United Arab Emirates. You can contact us at hello@oliandoak.com.

2. Information We Collect

We collect the following categories of personal information:

Identity & contact information: your name, email address, phone number, and delivery address
Payment information: processed securely through Shopify; we do not store card details
Order information: details of your purchase, including any special instructions
Photos: images you upload to enable us to create your portrait
Communications: any messages you send us via email or our contact form
Device information: IP address, browser type, and usage data collected automatically when you visit our website

3. Cookies & Tracking Technologies

When you visit our website, we automatically collect certain information about your device, including your web browser, IP address, and time zone. As you browse, we collect information about the pages and products you view and how you interact with the Site. We collect this information using the following technologies:

Cookies - data files placed on your device that often include an anonymous unique identifier. You can manage or disable cookies through your browser settings
Log files - track actions on the Site and collect data including your IP address, browser type, internet service provider, and date/time stamps
Web beacons, tags, and pixels - electronic files used to record information about how you browse the Site

4. How We Use Your Information

We use your personal information to:

Process and fulfil your order, including sharing necessary details with our fulfilment partners
Send you order confirmations and dispatch and delivery notifications
Screen orders for potential risk or fraud
Respond to your enquiries and provide customer support
Improve our website and services
Send you marketing communications where you have given consent - you may opt out at any time

5. How We Share Your Information

We work with a small number of trusted fulfilment partners to produce and deliver your order. Where necessary, your personal information - including your name, delivery address, pet photo, and order details - will be shared with these partners solely for the purpose of fulfilling your order. A photograph will be taken at the point of delivery as proof of delivery and stored securely for internal purposes.

We do not sell, rent, or trade your personal data with any third party for marketing purposes. We may also share your personal information to comply with applicable laws and regulations, or to respond to a lawful request from authorities.

6. Cart Abandonment

If you add items to your cart but do not complete your purchase, we may use the information you have provided to send you a reminder about the items left in your cart. These messages are sent via email and are intended to help you complete your order.

If you do not wish to receive cart abandonment reminders, you can unsubscribe at any time by clicking the unsubscribe link in the email or by contacting us at hello@oliandoak.com.

7. Third-Party Platforms

We use Shopify to power our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy

We also use Google Analytics to help us understand how customers use our Site. You can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/

8. Behavioural Advertising

We may use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. If you wish to opt out of targeted advertising, you can do so via the following links:

Facebook/Instagram: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous

9. Data Retention

We retain your personal data for as long as necessary to fulfil your order and comply with our legal obligations. Order records are typically kept for 3 years. You may request deletion of your data at any time by contacting us at hello@oliandoak.com, subject to any legal retention requirements.

10. Minors

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

11. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal obligations)
Withdraw consent for marketing communications at any time

To exercise any of these rights, please email us at hello@oliandoak.com.

12. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. All payment transactions are encrypted and handled securely through Shopify.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Significant changes will be notified to you by email where appropriate.